Client Testimonials for Palermo & Carucci Team

Hi Jeff, I've recently had the opportunity to work with your team - Jared, Katie, and Kerry. I wanted to mention that the level of service I received through my loan process was absolutely fantastic. I really enjoyed the quick responses from each of them, as well as all the frequent status updates along the way. Thank you again!"

Carl J. C. - Weymouth, MA

We just wanted to send a thank you to your entire team for making this, by far, the easiest mortgage process we have ever been a part of in our 15 years of home ownership. You are all fabulous and we can't wait to work with you again soon. We'll be sure to recommend you to our friends and neighbors.

Phillip & Jill D. - Danvers, MA

Jeff Palermo and his staff are so easy to work with and make the refinancing processs so easy! My husband and I would highly reccomend them! We acutally have a few times and everyone else says the same.

Paul & Erica M. - Peabody, MA

Jeff Palermo and team went about and beyond to assits my husband and I on an urgent situation. The tean is professional, efficient, and eager to help. We would highly recommend to our family and friends. We will use Jeff and his team in the future.

Shaina C. - Boca Raton, MA

I have to tell you that you guys are seriously the best we’ve worked with and won’t work with anyone else. When we purchased Durham Road the realtors and sellers gave you guys compliments and the same is happening this time too. The listing agent actually said she’s never had a buyers mortgage company give the weekly updates and be on top of everything as you guys are. Feel free to pass along to Jeff and Jared too. You guys rock.

Michelle D. - Durham, NH

The whole process was great, I was informed the whole time, my questions were answered, it was a great experience. I liked meeting everyone in person I also really appreciated the Tuesday updates that Katie-Lynn sent out. I would absolutely recommend you.

Robb C. - Malden, MA

I cannot say enough good things about your team. Everyone I dealt with was professional and helpful. If I ever refi again I will call you.

Sal & Charlsey C. - Medford, MA

Alex was attentive and efficient. I didn’t really have to do a single thing. Alex took care of everything and was willing to work with my financial advisor to make sure I was all set.

Renee G. - Reading, MA

Thank you for your patience and understanding while helping us navigate all the financial and legal decisions and paperwork. I would definitely work with CrossCountry Mortgage again.

Steve M. - Woburn, MA

I just want to say in behalf of me and my family, we are very lucky to have Jeff, Jared, Alex, Katie, and the rest of their team in our life. No matter when we needed them they were always there for us to make things go as smooth as we needed.

Steve F. - Danvers, MA

Very pleased. I'll refer friends. Next time I refi- I'll be back.

David D. - Danvers, MA

I am so pleased with the entire process, smooth, professional and very efficient.

Michell M. - Brockton, MA

Hi Everyone, On behalf of Jim and I, wanted to thank you for all your help through our loan process. The close went great and we were thrilled to spend the weekend in our new house! It was wonderful to be able to close within the 30 days too. It was great working with you and thank you again!

Jessica K. - St. Petersburg, FL

Jeff and his team were excellent. They were very professional thorough and efficient. On top of this they really cared about helping us get the best mortgage possible. I would absolutely use them again!

Kip W. - Nahant, MA

The Palermo Team was excellent. The team delivered on all commitments, met all of the time gates and kept us informed on the status of the loan. We will be recommending the Palermo team to our friends and family. Thanks for making a hectic process pleasant.

Michael & Ally T. - Bolton, MA

Bob - I very much appreciate your help and guidance through this whole process.. You were a tremendous help!! Working with Candace was easy and she was also great to work with. I hope to work with you again in the near future!

Leah R. - Melrose, MA

Thanks again Jared for a great job! You guys are the best in the industry!

Dan P. - Westbotough, MA

Dear Jared and Team, My sincerest thank you for making our mortgage process easy to understand and communicating with Matt & I every step of the way. I've been raving (in a good way) about my experience to all my friends and family and will be sure to give them your information when it's time for them to get a mortgage or refinance. Thanks again.

Matt & Tara B. - Peabody, MA

It was a great experience, everyone was very professional and timely in their responses and they stayed on top of the loan process to successfully close without any issues. Thank you very much!

Nancy S. - Bedford, MA

You have been so great and on top of my loan and I really appreciate that. I have heard horror stories so I am so glad I didn't have that experience. You made it pretty painless. I have already recommended you guys to a couple friends, hoping my big mouth will help generate a little business for you!!

Kelli B. - Saugus, MA

Moving was very stressful, but your team made the mortgage part of it easier. You answered questions quickly & were always available if we needed you! Thank you!

Melissa & Gus G. - Melrose, MA

I have purchased and refinanced homes with different lenders, the process was never as easy and straight forward as it was with Jeff's team. I highly recommend Jeff's team above any other.

Michelle and John D. - Dover, NH

I am so pleased with the refinance process through CrossCountry. It was seemingly effortless. I can't say enough about your entire team. Thank you so much!

Michelle M. - Brockton, MA

Very happy with the responsiveness off all the staff we interacted with and their willingness to offer alternative ways of handling issues.

Joseph & Sarah S. - Lynn, MA

Bob Joyce was fabtastic! As soon as we contacted him about our needs, he worked immediately on educating us on the process and helping us get into the home of our dreams!!

Anastasia M. - Groveland, MA

Thanks for all your help. You and your team have been outstanding!

David and Ashley M. - Reading, MA

Hi Jeff! Your team was fantastic, Jared and Kerry specifically. The attorney was great as well!

Matt and Allison W. - Beverly, MA

Thank you so much to you Jeff and your team. All the Realtors were impressed and totally appreciated the 2pm Tuesday updates. Thank you again to Jeff, Jared, and Kerry for making the process of buying my first single family home so easy and pain free!!!

Janyce L. - Winthrop, MA

Thanks for a great experience and a quick and successful home-buying process. Your team works well together and you live up to your reputation! Thanks again for everything. I'll enjoy my new home for years to come.

Kyle M. - Chelsford, MA

I will be sure to refer you as soon as I know someone bying or refinancing a home.

Annette L. - Stoneham, MA

Thank you so much for everything. You and Kerry got us through it. We are very excited to move in.

Anne and Karina P. - Burlington MA

I wanted to thank everyone for their hard work making this happen. I know it wasn't easy to make it all happen, but it meant so much to me and my family.

JoEllen E. - Wakefield, MA

Thank you so very much for all your work. As this is my first time, I hear this was not typical; I know you and your team worked very hard to get this done and I appreciate it all to the point where I owe you my house-literally owe you my house. Thank you again!

Nathalie D. - Malden, MA

I just wanted to touch base with you and let you know that everything went well during the closing on Friday. We are officially new home owners and we are super excited!!! We were very pleased with your work and will definitely recommend your services to our family and friends.

Jeff and Yohanka T. - Dracut, MA

Everything went well with the mortgage process. It was a big event for us to buy this house, so once in a while I was in complete panic mode. Jared was helpful, always returned phone calls and answered the many questions that I had. Thank you for your time and dedication and I will make sure to refer your company to any of my friends or coworkers.

Milva R. - Medford, MA

The team was fabulous. We can't see how it could have been better.

Mike and Kristen R. - Melrose, MA

Working with Jared was great, clear to the point and easy to understand. Getting all paper done by emails was the best. Thank you guys for making this mortgage happen for me. Love my new home!

Juan O. - Everett, MA

I wanted to thank you all and let you know how much I appreciated everything that you did to assist us in buying the home and getting the loan. You guys are very friendly and professional, I enjoyed doing business with you and would highly recommend you to anyone needing financial guidance.

Hardeep S. - Billerica, MA

I was very satisfied with my experience. I felt that there was good communication throughout the process, and all my questions were answered. I liked that both times I was at the office Jeff personally came out and introduced himself and said "Hi". Jeff made me feel that my business was appreciated, and not that I was just another file folder. I would definitely recommend Jeff Palermo to friends and family.

Cassie S. - Merrimac, MA

I want to take this opportunity to say I was extremely pleased with the entire process of getting the loan to close. The Tuesday updates were very helpful in letting us know where we were in the process. I want to thank Jared, Kerry and the rest of the team for making this such a great experience. I would highly recommend the company to my friends and family.

Joe and Daniela P. - Danvers, MA

Now that the buying process is done, I just wanted to extend our appreciation for working with us, and dealing with us, in answering any and all questions we had through the process. We appreciated it! Also, we're in the process of moving some stuff over and found a shipped box of cookies at the door of our unit yesterday evening. Thanks for these as well, they are excellent!

Brendan and Josh B. - Malden, MA

I wanted to send a quick thank you email to your team for working with me and all my questions and having the patience you did with me! I appreciate your hard work and getting the loan all figured out for me! I am getting settled in my new home and sold my condo this morning and I am hoping this is the last of this for a long time! THANKS AGAIN!

Heather F. - Boxford, MA

I would like to extend our deepest appreciation for the incredible care every one of you took for this transaction. From the moment of my initial contact with Jared, through today, I continuously said "wow", this is proficiency at its finest! I am a stickler for details and have always believed that adhering to them is really the only way to attain perfection, or close to it! You definitely proved yourself. As a Realtor here in California, I obviously have limited ability to refer any business to your firm, but rest assured if I ever have the opportunity, I certainly will.

Jo S. - Westerly, RI

Patrick and I want to thank you and your team for your great work! You made the process efficient and effective. Your team kept us on track and informed. We truly appreciate how streamlined the process was. Everyone was quick to get back to us and your online system made the paperwork process much easier than our last mortgage. Thank you for getting us to the finish line. We will recommend you to all our friends!

Lindsay D. - Lynnfield, MA

We really had a great experience with our refinance. Kerry made everything smooth and easy for us. She was great to work with and helped with all of our concerns. Again, thanks for everything. It was so much more painless than we thought it would be. I will definately be spreading the work, and calling you for advice in the future.

James B. - Hamilton, MA

Very enjoyable, low stress very professional, highly recommended.

John A. - Methuen, MA

The Jeff Palermo Team was extremely proactive and organized.

Megan C. - Malden, MA

Great experience from start to finish. Always kept in touch and answered all my questions along the way.

Miquel P. - Wakefield, MA

We just wanted to thank you for all the hard work that you and your team did for us to get the condo. Also thank you for the gift card, we just used it...neither of us ate all day and it was nice to be able to celebrate afterwards.

Carol and Jim G. - Methuen, MA

From start to finish, Jeff and his team were very informative and helpful. Any questions or concerns, they answered professionally and reassuringly. Experience was great and will continue with their services. Thank you!

Yaritzi C. - Billerica, MA

My wife and I just wanted to drop a note and let you know how happy we were with your team through our first home purchase. Jared was responsive, friendly and helpful throughout the process. We thought your team was great, and we’d happily recommend your firm to friends and family looking to buy.

Leyre G and Mike H. - Sharon, MA

Thank you for everything you have done for us. You went well above our expectations and we will definitely recommend you to anyone that we know that will need a mortgage. We are very excited about our purchase and cannot wait till everything is finalized and we can move in.

JoAnn and Tony A. - Whitman, MA

Absolutely the easiest, quickest, most professional refinance I have ever completed!

Mark D. - Revere, MA

In a word effortless! I was kept informed and educated through out the process. Very satisfied.

Lori K. - Northboro, MA

The entire staff was helpful and informative. Being able to email most of the requested documents made the process very convenient. Our refinance went as smoothly as our initial home purchase.

Rimas K. - Burlington, MA

Jeff, Kerry & Jared & the rest of the team were patient, fast and reliable. They explained everything along the way. They made it a successful and enjoyable process.

Marlene W. - Salem, MA

Being a first time home buyer, the whole idea of buying and owning a house/condo is a bit scary and overwhelming. Everyone was very helpful. I will definitely recommend to anyone in the future. Thanks so much!

Michelle T. - Billerica, MA

Hi Jeff, It's so nice working with you and your team. The only way a refi could be easier is if you sign my name to all the docs.

Sandy J. - Dracut, MA

Thank you very much for your patience. The closing went fine last night and we are very happy that our mortgage payment will be going down almost $400 per month! That will really allow us to build up our savings and get back. Thank you very much. We will definitely recommend your company to our friends.

Mike and Corey A. - Farmington, CT

Thank you so much for the package you sent with the delicious cookies! I appreciate all your help during the process of buying my house...You were so supportive! You made it an easier transition for me, as it felt overwhelming at times.

Lisa C. - Woburn, MA

Thanks Jeff. We will be sure to recommend you and your team to any friends/family who are looking to buy, sell or refinance a home. I’ve already passed your name along to my cousin. You and your team did a great job, and we appreciated the “thank you” gifts as well. We have refinanced in the past, and this easily was the best experience that we have had. Keep up the good work! Have a good day, all. Very truly yours.

Ethan and Layla F. - Braintree, MA

We just wanted to say thank you for helping us with our recent refinance. We appreciate you being proactive in letting us know when the rates drop and also helping with various questions that come up during the process. Having a smaller mortgage payment each month is a welcome change as we’ll be using the “extra” money to use towards our upcoming wedding. We also appreciated the brownies and gift cards that you sent after the loan was closed. Thanks again for everything!

Jason A and Rachel H. - Woburn, MA

I wanted to let you know that my family returned last week from our Disney trip we won at last year’s Family Appreciation Day! We had a great time. Thank you again for all that you do for your clients!

Alana A. - Stoneham, MA

I just wanted to thank the team in getting our loan approved so quickly. It was a real pleasure working with all of you and I was so impressed how efficiently everyone works. I look forward to working with you all again. Warm regards.

Arlene T. - Reading, MA

Your service is far superior to three other companies we have used in the past. That's why we've used you four times in the past two years!

Carla B. - Melrose, MA

This transaction was not a normal one because of the many ups and downs we had dealing with the sellers but with the great help of your team we overcame all obstacles and are living in our new home, thank you.

Andrew and Gina M. - Tewksbury, MA

Jeff & His team went above and beyond to help us with our financing.

Mike and Audra K. - Lunenburg, MA

Perfectly happy with everything and everyone for our refinance.

Cynthia S. - Lynnfield, MA

Everyone affiliated with Jeff Palermo is very professional. The service is excellent. This was our third refinance wtih Jeff Palermo. As usual Jeff was great to work with. Very helpful throughout the process.

Joe and Laura P. - Burlington, MA

Our experience with Jeff Palermo was wonderful! whatever we needed, Jeff and his team were always available to us. Thank you!

Nadine and Tino M. - Revere, MA

Myself and my children thank you very much for helping us get our new home. I wanted to just say that I am very appreciative for the service that you gave me.

Myrielle C. - Melrose, MA

It was a very easy 10-15 minutes to get my information and then the closing date was here very soon. You were all very pleasant and professional. I couldn't think of anything (you could do better) - you guys were great. Thank you!

Deborah G. - Lynn, MA

No surprises, quick closing, kept updated. Couldn't ask for more. Everything was great!

Jill R. - Tewksbury, MA

We are so much better off this month than last!

Ed and Andrea H. - Wellesley, MA

Everything was great!

Mike K. - Dracut, MA

Everything went very smoothly!

Irene G. - Revere, MA

The overall experience was great. Jeff and the closing attorneys were very helpful and answered all of my questions in a timely fashion.

Jennifer and Nelson R. - Melrose, MA

Wonderful. All the time you spent going over numbers with us and your honesty (everything you thought & promised) was fabulous. Thank you!

Andrea and John E. - North Attleboro, MA

No problems, thanks so much. I will give (family, friends, co-workers) your card.

John and Natalie D. - Danvers, MA

My experience was quite easy and Jeff and Kerry kept me informed the whole way through the process!

George I. - North Andover, MA

Overall great experience, fast, informative and a great savings over the term of the loan. Thank you.

John and Joan M. - Eason, MA

Everything went smoothly and Kerry was great to work with. She was available for questions and responded promptly.

Jonathan and Stacia B. - Ayer, MA

Quick, easy, organized and a pleasant experience. Well done!

Jane M. - Topsfield, MA

Smooth as silk and closing attorney was awesome.

George I. - Peabody, MA

So far excellent. It's been a pleasure working with you and your team.

Michael and John C. - Natick, MA

Closing went beautifully Tuesday. Many Thanks. Please give my regards to your great staff.

David R. - Gloucester, MA

Honestly, nothing (could have been better). We couldn't have been happier with the process. Very stress-free! Your team was a pleasure to deal with!

Timothy and Michelle M. - Dorchester, MA

The service by Jeff Palermo was excellent. In our years of purchasing homes and refinancing, Jeff was the best. Thanks!

Karen A. - Saugus, MA

It had to be one of the easiest things I had to do. So smooth, I had heard horror stories from friends regarding closings. You made my new purchase experience a breeze. Once again thank you.

Janet P. - Saugus, MA

Everything went very smooth. Jeff made the process extremely easy and we loved our gifts.

Jim and Melissa H. - Saugus, MA

I just want to thank you for all of your work in helping me purchase a home. My children and I are very excited! The closing went very smoothly thanks to all of you. We enjoyed using the gift card to the 99 Restaurant after the closing to celebrate moving in to our new home! Thank you also for the gift card to the comedy club. That will be fun!

Karen N. - Burlington, MA

We wanted to thank you for all your help in financing our first home. You were so helpful answering our questions without making us feel more confuse than when we started. Your willingness to answer any and all calls/questions your efforts to make this affordable are so very appreciated.

Kristin and Michael C. - Framingham, MA

I just wanted to say thank you for everything you and your staff had done for my wife and I. You knew what our concerns were from the start and that it was a sensitive issue and you still worked with us. It is nice to see that there are still some professional people with honor and integrity, which is very hard to find nowadays. I will be happy to refer anyone to you. Please feel free to use me as a reference as well. By the way, we enjoyed out Fridays card last night. I will put the Depot card towards a sprinkler system for my yard. Thank you very much for the gift cards.

Bill T. - Reading, MA

What Jeff and his team did was magical. I had tried to get a loan with 3 other lenders and was denied all three times when my realtor said you have to call my mortgage guy. We only had about three weeks before we were supposed to close so I wasn’t sure if he could pull this off. I am happy to say not only did he pull it off but we were actually able to close a few days earlier than expected. In the future if I need a mortgage Jeff and his team will be the only ones I call. I am very happy with the great job they did and will recommend anyone buying a home don’t waste time trying to go to other lenders, Jeff will get your loan closed fast and without any issues.

Kevin N. - Everett, MA

Thank you very much for all of your help in financing our new home. We appreciate everything you and your team did. It has been quite an experience for us purchasing a home here in the U.S.A. Once again thank you.

Christine and Douglas B. - East Wareham, MA

Everything went excellent and we are both very happy and thank you immensely. You have a great team. We will definitely refer you in the future. Please keep us updated as well as to lower rates whenever they become available.Thank you again.

Susan and Mark G. - Wakefield, MA

By now everything should be processed with our refinance. We would like to thank you for helping us out. You were there for us at the right time and the right moment, TWICE. Our monthly payment is now really affordable and we are so happy. We appreciated you very much and we definitely will give to anyone that we know your contact information. If you have any questions or need something, please let us know. Thank you to you and your staff.

Wanda M and Herman R. - Methuen, MA

It was fantastic…and this is our 5th home purchase and by far the best!!! – Thank you. You both are the best, most organized and reliable mortgage people we have ever worked with! (And we have had 6 houses in 3 states and 2 different countries so we come with a history of brokers!!!)

Tom B. and Heather R. - Maynard, MA

You work with the clients to help them according to their needs I would say you are way beyond most companies.

Denise D. - Springfield, MA

Jeff, Thanks for the great job you do. I am very happy with the service you provided me.

Grace N. - Malden, MA

I believe you have a perfect product in my experience - Excellent.

Peter D. - Revere, MA

You and your staff kept me informed all the way throughout. I felt safe!

Robert Z. - Saugus, MA

Hi Jeff, Just wanted to drop you a line to compliment you and your staff for a great refinance experience. Your staff was very friendly and helpful. The closing last Friday was a breeze. I felt that Jeff Palermo was first rate and I will not hesitate to recommend you to friends or family. Thanks again for a great experience and for the gift cards.

Dave W. - Peabody, MA

This was the easiest part of the whole home buying thing! You and your staff made us feel comfortable throughout! Thanks and I hope to do business with you in the future.

John and April B. - Saugus, MA

My experience was one of great ease. Every time I thought there might be an issue Jeff made me feel at ease and took care of it.

Jean W. - Saugus, MA

Very Pleasant experience – felt we were in good hands. Jeff & his team were very patient in answering my questions. Received great service and special attention. Thank you!

Tonia J. - Malden, MA

Your entire staff was terrific, very professional and prompt.

Irene M. - Wallingford, CT

We thought it was great and everything was explained well and we felt comfortable.

Renny and Nancy C. - Saugus, MA

We thought it was great and everything was explained well and we felt comfortable.

Brian and Christine M. - Gloucester, MA

It was the best experience we have had in 30 years. This is our seventh purchase & this was the best. Thanks, Jeff.

Tom and Celia O. - Saugus, MA

We loved all of the surprise gift cards and cookies! It really added to the experience. What a great touch!

Scott and Jacie F. - Burlington, MA

Excellent! You took the time to explain everything to us and helped us through it all! Fast response time too!

Christina P and Matthew N. - Amesbury, MA

I honestly think you have it down to a science.

Susan N. - Reading, MA

Thank you for all of your help!

Ron and Courtney P. - Woburn, MA

I just wanted to thank you for the delicious cookies, the home depot gift card and the Nick's comedy stop gift card. Your unique way of saying thank you to us did not go unnoticed or unappreciated.

Tracy and Ed C. - Lynn, MA

As usual our dealings with Jeff and his team were efficient and just plain outstanding!

Kathleen L. - Revere, MA

The closing went great. I have to tell you that you are the best loan officer I have ever worked with. I tell my friends all the time about you.

Susan and Robert D. - Danvers, MA

You and your team have been very helpful throughout the entire process. Our dream of purchasing our first home has come true.

David and Claudia F. - Peabody, MA

You've really lowered my monthly payments. Thank you for all you have done for us.

Neal and Donna L. - Gloucester, MA

Thank you for helping us through the process and walking us through every little thing. The attorney was also great.

James H and Erika M. - Peabody, MA

Jeff, Kevin and I had a great experience. We're very glad to have been referred to you.

Elizabeth M. - Lynnfield, MA

You've all been there through every step. Whenever I had a question you were right there for me! You made the whole process so easy. I thank you from the bottom of my heart.

Carol S. - Peabody, MA

Thank you for your great service, and the Home Depot card too!

Jeffrey R. - Needham Heights, MA

You are already doing an awesome job. Quick response, polite and curtious staff, wonderful treatment! Thank you.

Lori K. - Northborough, MA

You guys made our loan process as stress free as could be. Thank you very much!! We appreciate it!!

Steve and Kim F. - Peabody, MA

It was a pleasure to have your services in such an attentive manner and the real respect I experienced as your customer.

Igor A. - Saugus, MA

Everything went really smoothly throughout the process. Many thanks to you and your staff for everything, we really appreciate it. Thanks again.

Mike and Molly R. - Charlestown, MA

Thank you for your hard work getting our loan together. We appreciate your patience answering our questions, and your consistently prompt and timely help with each step of the process.

Marty L. and Lauren F. - Burlington, MA

Even though we have not completed out refinance yet, we wanted to thank you and your team for taking the time to explain everything to us and to make us feel at ease to call you or your associates for any questions or concerns. We are confident that the rest of this process will go smoothly and that you are there should we have further questions. It is not always easy to find people in the business such as yourself to be so helpful, honest and forthcoming with information. A sincere thank you.

Michelle and Ed B. - Burlington, MA

It was a pleasant surprise last week when I opened the note from you. Thank you for the gift card to the ninety-nine restaurant, it was so thoughtful of you - just as was the pass to comedy stop that you sent earlier. Throughout this whole process everyone made me feel as though I was the most important customer. All of the people in your office, the appraiser, and the attorney did their part terrifically. Thank you to one and all.

Ronald C. - Salisbury, MA

Everything went well. Please contact me when rates go down further!

Kyle M. - Andover, MA

Fantastic! Thank you! Everything was explained clearly and all phone calls and emails were responded very quickly.

Deirdre S. - Beverly, MA

Thank you so much for all of your hard work. We couldn't be happier. We are so glad that you were with us during this important step in our lives. Thanks for being there when we called you so many times and especially when you called me yesterday to explain everything. Thanks for all of the gifts - you are welcome to come to our house any time.

Wanda M and Herman R. - Methuen, MA

Hi Jeff – Thanks to you and your team for expediting my refinancing. It went off without a hitch and I will receive the check next week. I will definitely suggest your group to anyone looking to refinance or get a mortgage. Also – thank you for the gift certificate – very thoughtful.

Jean O. - Sandwich, MA

Very smooth process... and good cookies!

Patricia B. - Wakefield, MA

Always great to deal with you and your staff!

Michael and Donna C. - Parkland, FL

I just wanted to thank you very much for your help with my first home purchase. I absolutely love my new condo! It was great working with you and I will definately pass on the word of your good work.

Christy J. - Revere, MA

Just wanted to send you a quick thanks for a smooth refi. We continue to be happy customers.

Marty and Lauren F. - Burlington, MA

Dear Jeff and Kerry, thank you for all of your help. A pleasure working with you...you made the process as effortless as possible.

A John P. - Boston, MA

Thank's so much for all of your help with getting Jolyn and I into our house. Working with Jeff Palermo was great and we couldn't have asked for more. We were surprised by how helpful and patient you were with our questions. The whole process was smoother than expected.

Evan and Jolyn K. - Wakefield, MA

I just wanted to thank you for everything. You were so helpful, and really made my condo purchasing process easy and enjoyable. I also wanted to thank you for the brownies and the gift card. That was so nice of you.

Ally L. - Revere, MA

Many thanks, Jeff for all the assistance we received from you and your staff. You did a great job and were very patient leading us through this.

Bill and Glenda K. - Lynn, MA

Just wanted to say thank you! The whole process was smooth from start to finish, even when you had to work through having no power our closing date stayed the same. Thanks for a fast, smooth, worry free process.

Kevin and Jaime H. - Beverly, MA

Thank you for making this process as easy as can be for us. I will tell any and all about your great service, and thanks again for the nice gifts that you sent. Hope to work with you again.

Paul M. - Burlington, MA

You and your team were very professional and extremely helpful. You can rest assured that I will be recommending you to all my friends and family members looking to get a mortgage. Thank you for all your help with my mortgage and making this process seamless for me. I have heard a lot of horror stories from friends who have purchased homes in the past and my experience was the complete opposite.

Najeeb B. - Revere, MA

We would like to thank you for everything you did for us with all the curveballs we threw at you during the process. The closing went fine and the house is great. Working at a golf course I see and talk to a lot of people and when the topic comes up I will send everyone that asks your way, you guys were great! Also the little things like the gift cards, brownies, comedy club passes were things that made you guys go the extra mile during our stressful journey to a closing. Again thank you for everything and we will talk to you soon.

Steve V. - Tyngsboro, MA

Everything went very well and you and your team made the complete process very easy and uncomplicated. I will for sure refer anybody to you who needs a refinance.

Juergen H. - Malden, MA

As always Jeff, you go the extra mile and take care of your customers.

David W. - Concord, MA

Very smooth and painless process with you compared to the run around we received from other banks. Thank you.

Ron and Cynthia Y. - Stoneham, MA

Thanks a lot Jeff, I really appreciate all your work you are doing for all of us. It's why you are the best in the business.

Ark S. - Swampscott, MA

You took care of everything. I didn't worry about anything it went so well, it seemed almost to good to be true!

Lisa B. - Boston, MA

Thank you, Jeff & Kerry. We received the brownies yesterday. Paul is thrilled! We also got the gift card that Joe gave us from you. Paul and I appreciate how seamless this transaction was thanks to both of you. Joe was also so accommodating and was very well prepared, unlike our last experience. We will certainly recommend you to all our friends and family.

Paul M and Carla B. - Melrose, MA

Jeff - Jill and I are so excited to be moving into our house in Wakefield and we want to thank you all for your work on this to make it possible! I know you went beyond the call of duty to get everything done in record time - just 4 days from start to finish!!

Fran D. - Wakefield, MA

Bob and I just wanted to thank you for taking care of the refinancing of our mortgage, which was quite painless! Also, thanks for the nice gift cards and delicious brownies!

Bob and Sue B. - Norton, MA

Just thought I'd drop you a note to tell you that everything went smoothly...without a hitch. I'm glad you were able to help Susan out too. I'd be more than happy to refer you to anyone and I know that may be looking for a mortgage. Thanks again for everything.

Kelly M. - Woburn, MA

Just wanted to send a note of thanks for the smooth process we went through obtaining and closing our loan. There were no surprised at the closing table with regards to the mortgage and the attorney you selected was excellent to work with.

Rob and Jocelyn H. - Danvers, MA

I wanted to make sure I got the chance to extend my thanks to you for helping us with our refinance. As well as a big thank you for the gift cards and goodies, they were all very much appreciated.

Lisa C. - Plaistow, NH

Client Testimonials

Our goal is to make each client a “raving fan.” These reviews will give you a sense of the high level of service our team provides.

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